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How to synchronize my steps daily?

We advise you to wear your activity tracker around your wrist day and night. However using during the day is more important for us to register your activity. The activity tracker is always on and captures how active you are, hence it does not need to be activated.

You do need to manually sync your activity tracker data daily in the moveUP app. This way your physiotherapist can monitor how active you are and decide if any adaptations to your exercise scheme are needed.

We advise syncing your steps daily in the evening after filling out the daily questionnaire. This way your physiotherapist will see the next day how active you were.

Make sure you have at least made 100 steps with your activity tracker before you try to synchronize it.
Don’t sync your steps too often during the day. Once a day is more than enough.

  • Press the synchronising button marked in red.
  • You will see the following screen. Click on “Sync”
  • Follow the instructions on the screen. Basically you have to press the silver button on your activity tracker twice for 2 seconds.
  • At the end you will automatically be taken back to the homescreen and your steps will be visible in the graph.
  • You will see the synced steps data appear on the graph on your home screen.

If you have problems synchroniszng please send an email to support@moveup.care and try to describe exactly in which step you encounter problems and what messages you see or get on your screen.

Updated on May 25, 2022

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