In the overview tab, below the greeting, you find the “Messages” section. This is the section where you can communicate with your physiotherapist.
![](https://support.orthopedics.moveup.care/wp-content/uploads/2023/03/Screenshot-2023-03-23-175157.png)
Open the message functionality
Click on the history button to open the message functionality.
![](https://support.orthopedics.moveup.care/wp-content/uploads/2023/03/Screenshot-2023-03-23-175225-1.png)
Sending messages
You can send us messages every moment of the day. We will respond within 24 hours
To send a message click in the “type a message” box. The keyboard will appear. After typing your message click on the send symbol (airplane).
![](https://support.orthopedics.moveup.care/wp-content/uploads/2023/03/Screenshot-2023-03-30-134452.png)
Sending a picture
You can send us a picture (of the wound for example) by clicking on the picture symbol in the left lower corner.
![](https://support.orthopedics.moveup.care/wp-content/uploads/2023/03/Screenshot-2023-03-30-134520.png)
Go back to the overview screen
By clicking on the arrow in the left upper corner you can go back to the overview screen.
![](https://support.orthopedics.moveup.care/wp-content/uploads/2023/03/Screenshot-2023-03-30-134543.png)
When should you contact the HCP?
- Questions about how to perform exercises
- Questions about the therapy pathway
- Questions about the recurrent questionnaires
- Problems/errors found on the app
- Questions about onboarding
- Questions about off boarding
- Questions about invoices and reimbursement.