- Go to https://v1.medical.moveup.care/login
![This image has an empty alt attribute; its file name is image-1.png](https://support.orthopedics.moveup.care/wp-content/uploads/2022/01/image-1.png)
- Enter your username/email
![This image has an empty alt attribute; its file name is image-6.png](https://support.orthopedics.moveup.care/wp-content/uploads/2022/01/image-6.png)
- Click ‘Request password reset’
![This image has an empty alt attribute; its file name is image-5.png](https://support.orthopedics.moveup.care/wp-content/uploads/2022/01/image-5.png)
![This image has an empty alt attribute; its file name is image-8.png](https://support.orthopedics.moveup.care/wp-content/uploads/2022/01/image-8.png)
You will now receive an e-mail with a link to reset your password. Click the link in the e-mail.
![This image has an empty alt attribute; its file name is image-10-1024x219.png](https://support.orthopedics.moveup.care/wp-content/uploads/2022/01/image-10-1024x219.png)
Didn’t receive the e-mail? Make sure to check your spam-folder.
Did you get error-message 403? Make sure you entered the right email-address.
![This image has an empty alt attribute; its file name is image-9.png](https://support.orthopedics.moveup.care/wp-content/uploads/2022/01/image-9.png)
You will be redirected to v1 to set a new password
![This image has an empty alt attribute; its file name is image-12.png](https://support.orthopedics.moveup.care/wp-content/uploads/2022/01/image-12.png)
Choose a new password, keep in mind these instructions. Then confirm the password
![This image has an empty alt attribute; its file name is image-13.png](https://support.orthopedics.moveup.care/wp-content/uploads/2022/01/image-13.png)
Click ‘Set password and log in’
![This image has an empty alt attribute; its file name is image-14.png](https://support.orthopedics.moveup.care/wp-content/uploads/2022/01/image-14.png)