How to do follow-up during the weekend and public holidays

FLAGS
- Check all the flags
PARAMETERS—Check extreme parameters
- Adapt care plan as needed (message, escalation to 2nd line, remove exercises, etc)
MESSAGES—Answer/validate all messages
- our SLA is that we answer all messages by the end of next working day (even if you say you are going to come back to that question on Monday)
SURGERY DAY -1
- Send start message for patients minus one day of surgery (day -1)
SURGERY DAY D1-D2-D3
- Check parameters and validate patients post-surgery D1-D2-D3

Updated on November 2, 2022