- FLAGS
- Check all the flags
- PARAMETERS—Check extreme parameters
- Adapt care plan as needed (message, escalation to 2nd line, remove exercises, etc)
- MESSAGES—Answer/validate all messages
- our SLA is that we answer all messages by the end of next working day (even if you say you are going to come back to that question on Monday)
- SURGERY DAY -1
- Send start message for patients minus one day of surgery (day -1)
- SURGERY DAY D1-D2-D3
- Check parameters and validate patients post-surgery D1-D2-D3
How to do follow-up during the weekend and public holidays
Updated on November 2, 2022