For more information on what to do during your follow-up: https://support.orthopedics.moveup.care/knowledge-base/digital-follow-up-instructions-for-certified-physiotherapists/
| Validation | The patient is validated every work day |
| Message response | The message of the patient is answered by the end of the next day (also at the weekend) |
| Message interaction | There is message interaction at least every 3 days (HCP initiates if necessary) |
| Video | Video analysed and feedback is given to a patient by the end of the next working day |
| Personal welcome call | Personal welcome call by HCP 3 weeks before surgery |
| First line flags | Resolved by the end of the next day |
Report adverse events
The following adverse events should be reported to moveUP by sending an email to support@moveup.care or using the widget in the medical dashboard:
| All complications |
| Patient contacted the orthopaedic department of the hospital |
| Patient contacted the surgeon in any other way |
| Consultations or hospital readmissions |