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Intended use moveUP

Carefully read all information and precautions in this manual. Make sure you understand the use, the screens and the limitations of the moveUP App before using the service. If you have any questions please contact moveUP.

For security reasons, moveUP recommends that the user carefully reads and understands the manual of the devices used in conjunction with the moveUP App.

During the full use of the service, the necessary technical assistance and therapeutical assistance will be provided. In case of a defect or problem with the App, you will be able to contact the moveUP team via the message functionality of the App, by phone or by e-mail.

Intended use

For healthcare providers

For healthcare providers, moveUP provides efficient clinical management of pathologies and treatments. With the use of moveUP, valuable insights are given to the HCP/care team of the status of the patient and their progress.

For patients

For patients, moveUP provides personalised information and instructions to help them manage their symptoms and progress in their rehabilitation. The intensity of follow-up is adapted based on the patient’s needs and time point in the patient pathway:

  • moveUP COMPANION = monitoring and information, no active follow-up
    • moveUP companion offers targeted information and progress reports to patients. Their care team takes the progress reports into account in their further recovery where appropriate.
  • moveUP COACH = active follow-up by the healthcare team
    • moveUP coach offers targeted information and evolution reports to patients. Their care team is more actively involved and takes the evolution reports into account and can provide advice and exercise suggestions through the digital platform.
  • moveUP THERAPY = active follow-up by the healthcare team, with data driven validated care protocol
    • moveUP therapy offers a data-driven validated care protocol with certain category and level of exercises and activities, specifically targeted to the individual patient. Their care team can manually adapt the data driven validated protocol when needed. Patients can fully rehabilitation with moveUP without leaving their home environment.

Optional functionality that can be enabled: interoperability with Class IIa continues passive motion (CPM) medical device. For knee and hip patients who are using a Class IIa CPM medical device, moveUP can interoperate with the Class IIa CPM software. moveUP acts as a facilitator to easily assign a designated CPM exercise protocol chosen by a physician to a patient and to display the performed CPM exercises in the medical dashboard. 

Intended users

moveUP is intended to be used by patients and healthcare providers.


The main user of the mobile app and patient website is the patient.


  • Age:
    • minimum: 18 years
    • maximum: no limit
  • Health & condition: capable of performing basic activities of daily living
  • Language: understanding one of the available languages of the app (Dutch, French, German, English)


  • Patients who are mentally incompetent or having troubles expressing what they are feeling (for instance, mentally ill, people staying in nursing homes etc) are excluded.
  • Patients who are not capable of operating a tablet/smartphone and activity tracker.
  • Patients who can’t understand one of the available languages of the app (Dutch, French, German, English)

Healthcare provider

The main user of the medical web interface is a healthcare practitioner (group) or clinical researcher (group), named by the care team. The care team is able to operate a web interface via web browser on PC/tablet/smartphone. The healthcare practitioner needs to understand one of the available languages of the web interface (today only available in English).

Target population / indication for use

moveUP companion & coach is used by musculoskeletal, oncologic, respiratory, gastrointestinal, cardiovascular and neurologic patients, such as:

  • patients who underwent or planning a gastric bypass or gastric sleeve operation
  • patients who have or had a stroke, multiple myeloma, covid, familial hypercholesterolemia
  • patients who have or had back or joint problems or operations

moveUP therapy is used by knee & hip arthroplasty patients.

Warnings and precautions

moveUP is not an emergency tool. In case of emergency please contact your doctor or call 112.
moveUP is not intended to monitor/treat vital parameters of critical illness.

moveUP companion is not a replacement for any treatment you need to follow, but is used as an addition.
Patients need to be aware that if questionnaires are not completed on a frequent basis or not answered truthfully, the care team has more difficulty understanding your health situation & progress.

The moveUP app offers personalised healthcare based on the patient’s profile and therefore can not be shared, borrowed or traded between users. The information and advice of the moveUP application do not apply to any other patient other than the one whose profile is stored in the application. The patient cannot grant access to the moveUP app to third parties. Other people could accidentally send wrong information or change the profile of the patient, with the result that the moveUP-guided advice is no longer applicable to the needs of the patient.

With software, there is always a residual risk for bugs. If you have the feeling something is wrong or you don’t get a response in the app, please reach out to us via support@moveup.care or call 0800 88 008.

Contra-indications and potential side effects

There are no contra-indications or known side effects.

Human body contact

No human body contact with patient or user, due to nature of the product (software).​

Accessories/products used in combination

There are no accessories. If the patient has no compatible tablet/smartphone or activity tracker, moveUP can lease these devices to the patient. The leased devices are CE marked devices that meet the compatibility criteria outlined in the IFU for the app.

Device lifetime

2-years. Depending of the willingness of the user to update the app. We sent out a notification to recommend to update the app, to make sure the app will keep the performance & recent included features. 


moveUP companion/coach/therapy

The amount of follow-up required is adapted based on the needs of the patient, via the moveUP Symptom & QoL monitoring tool.

  • Enhancement—moveUP enhances the clinical management of the patient because early detection & management of complications are possible via the symptom & QoL monitoring tool
  • Efficiency—More efficient clinical management, such as the number of consultations can be reduced
  • Compliance—Enforces therapy compliance/adherence
  • Information—The correct information is provided at the right time

moveUP therapy

  • Rehabilitation from home—With the use of moveUP therapy knee & hip arthroplasty patients can fully rehabilitate via the in-app care team without leaving their home environment.

Company details

moveUP cv

Head office Brussel: Parvis sainte-gudule 5, B-1000 Brussels, Belgium Office Ghent: Oktrooiplein 1, B-9000 Ghent, Belgium

Tel: 0800 88 008 , +32 478 39 14 58

Email: info@moveUP.care www.moveUP.care

Identification of the device:

If you have any questions about the App, the tablet or the activity tracker, you can contact moveUP via the following channels – in order of priority:   Via the message system of the App. Via email to support@moveup.care – Via phone during office hours:  0800 88 008
PFEIFER complies with the new Contruction Products Regulation

Updated on December 8, 2021

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