On the phone, open the “settings” app
![](https://support.orthopedics.moveup.care/wp-content/uploads/2021/10/Untitled-design-7-1-576x1024.png)
Go to “Applications” and choose “moveUP”
![](https://support.orthopedics.moveup.care/wp-content/uploads/2021/10/Untitled-design-8-3-576x1024.png)
![](https://support.orthopedics.moveup.care/wp-content/uploads/2021/10/Untitled-design-12-576x1024.png)
On this screen you can choose “storage” (or “memory”)
![](https://support.orthopedics.moveup.care/wp-content/uploads/2021/10/Untitled-design-13-576x1024.png)
On the “storage” screen, you can choose two things at the bottom: “clear cache” and “delete data”. You may first click
on “clear cache” (and confirm with ok), and then on “delete data”.
![](https://support.orthopedics.moveup.care/wp-content/uploads/2021/10/Untitled-design-14-576x1024.png)
When you have done this, you can go back to the previous screen. There you can choose “delete app” at the bottom.
![](https://support.orthopedics.moveup.care/wp-content/uploads/2021/10/Untitled-design-15-576x1024.png)
Read this article to re-install the moveUP app : https://support.orthopedics.moveup.care/knowledge-base/installing-moveup-on-an-android-device/