{"id":20998,"date":"2023-03-20T13:05:40","date_gmt":"2023-03-20T13:05:40","guid":{"rendered":"https:\/\/support.orthopedics.moveup.care\/knowledge-base\/comment-supprimer-et-reinstaller-lapplication-en-cas-de-problemes-de-connexion\/"},"modified":"2023-03-20T13:05:42","modified_gmt":"2023-03-20T13:05:42","slug":"comment-supprimer-et-reinstaller-lapplication-en-cas-de-problemes-de-connexion","status":"publish","type":"ht_kb","link":"https:\/\/support.orthopedics.moveup.care\/fr\/knowledge-base\/comment-supprimer-et-reinstaller-lapplication-en-cas-de-problemes-de-connexion\/","title":{"rendered":"Comment supprimer et r\u00e9installer l&rsquo;application en cas de probl\u00e8mes de connexion ?"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Pour les appareils Android<\/h2>\n\n<ul class=\"wp-block-list\"><li>Allez dans param\u00e8tres \u2192 applications \u2192 moveUP<\/li><li>Cliquez sur \u00ab\u00a0stockage\u00a0\u00bb et s\u00e9lectionnez \u00ab\u00a0vider le cache\u00a0\u00bb et \u00ab\u00a0supprimer les donn\u00e9es\u00a0\u00bb.<\/li><\/ul>\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/support.orthopedics.moveup.care\/wp-content\/uploads\/2021\/04\/1-1-1-354x1024.jpg\" alt=\"\" class=\"wp-image-5041\" width=\"402\" height=\"1163\" srcset=\"https:\/\/support.orthopedics.moveup.care\/wp-content\/uploads\/2021\/04\/1-1-1-354x1024.jpg 354w, https:\/\/support.orthopedics.moveup.care\/wp-content\/uploads\/2021\/04\/1-1-1-104x300.jpg 104w, https:\/\/support.orthopedics.moveup.care\/wp-content\/uploads\/2021\/04\/1-1-1-768x2223.jpg 768w, https:\/\/support.orthopedics.moveup.care\/wp-content\/uploads\/2021\/04\/1-1-1-17x50.jpg 17w, https:\/\/support.orthopedics.moveup.care\/wp-content\/uploads\/2021\/04\/1-1-1-531x1536.jpg 531w, https:\/\/support.orthopedics.moveup.care\/wp-content\/uploads\/2021\/04\/1-1-1-707x2048.jpg 707w, https:\/\/support.orthopedics.moveup.care\/wp-content\/uploads\/2021\/04\/1-1-1-21x60.jpg 21w, https:\/\/support.orthopedics.moveup.care\/wp-content\/uploads\/2021\/04\/1-1-1-35x100.jpg 35w, https:\/\/support.orthopedics.moveup.care\/wp-content\/uploads\/2021\/04\/1-1-1-scaled.jpg 884w\" sizes=\"auto, (max-width: 402px) 100vw, 402px\" \/><\/figure>\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/support.orthopedics.moveup.care\/wp-content\/uploads\/2021\/04\/2-1-1-485x1024.jpg\" alt=\"\" class=\"wp-image-5045\" width=\"405\" height=\"855\" srcset=\"https:\/\/support.orthopedics.moveup.care\/wp-content\/uploads\/2021\/04\/2-1-1-485x1024.jpg 485w, https:\/\/support.orthopedics.moveup.care\/wp-content\/uploads\/2021\/04\/2-1-1-142x300.jpg 142w, https:\/\/support.orthopedics.moveup.care\/wp-content\/uploads\/2021\/04\/2-1-1-768x1621.jpg 768w, https:\/\/support.orthopedics.moveup.care\/wp-content\/uploads\/2021\/04\/2-1-1-24x50.jpg 24w, https:\/\/support.orthopedics.moveup.care\/wp-content\/uploads\/2021\/04\/2-1-1-728x1536.jpg 728w, https:\/\/support.orthopedics.moveup.care\/wp-content\/uploads\/2021\/04\/2-1-1-970x2048.jpg 970w, https:\/\/support.orthopedics.moveup.care\/wp-content\/uploads\/2021\/04\/2-1-1-28x60.jpg 28w, https:\/\/support.orthopedics.moveup.care\/wp-content\/uploads\/2021\/04\/2-1-1-47x100.jpg 47w, https:\/\/support.orthopedics.moveup.care\/wp-content\/uploads\/2021\/04\/2-1-1.jpg 1080w\" sizes=\"auto, (max-width: 405px) 100vw, 405px\" \/><\/figure>\n<ul class=\"wp-block-list\"><li>Ensuite, toujours dans les param\u00e8tres de moveUP, cliquez sur \u00ab\u00a0Forcer l&rsquo;arr\u00eat\u00a0\u00bb et enfin sur \u00ab\u00a0Supprimer l&rsquo;application\u00a0\u00bb. <br\/><\/li><\/ul>\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/support.orthopedics.moveup.care\/wp-content\/uploads\/2021\/04\/3-1-1-485x1024.jpg\" alt=\"\" class=\"wp-image-5049\" width=\"406\" height=\"857\" srcset=\"https:\/\/support.orthopedics.moveup.care\/wp-content\/uploads\/2021\/04\/3-1-1-485x1024.jpg 485w, https:\/\/support.orthopedics.moveup.care\/wp-content\/uploads\/2021\/04\/3-1-1-142x300.jpg 142w, https:\/\/support.orthopedics.moveup.care\/wp-content\/uploads\/2021\/04\/3-1-1-768x1621.jpg 768w, https:\/\/support.orthopedics.moveup.care\/wp-content\/uploads\/2021\/04\/3-1-1-24x50.jpg 24w, https:\/\/support.orthopedics.moveup.care\/wp-content\/uploads\/2021\/04\/3-1-1-728x1536.jpg 728w, https:\/\/support.orthopedics.moveup.care\/wp-content\/uploads\/2021\/04\/3-1-1-970x2048.jpg 970w, https:\/\/support.orthopedics.moveup.care\/wp-content\/uploads\/2021\/04\/3-1-1-28x60.jpg 28w, https:\/\/support.orthopedics.moveup.care\/wp-content\/uploads\/2021\/04\/3-1-1-47x100.jpg 47w, https:\/\/support.orthopedics.moveup.care\/wp-content\/uploads\/2021\/04\/3-1-1.jpg 1080w\" sizes=\"auto, (max-width: 406px) 100vw, 406px\" \/><\/figure>\n<ul class=\"wp-block-list\"><li>R\u00e9installez l&rsquo;application moveUP en suivant ces instructions : <br\/><a href=\"https:\/\/support.orthopedics.moveup.care\/fr\/knowledge-base\/installation-de-lapplication-moveup\/\">https:\/\/support.orthopedics.moveup.care\/knowledge-base\/installing-the-moveup-app\/<\/a><\/li><\/ul>","protected":false},"excerpt":{"rendered":"<p>Pour les appareils Android Allez dans param\u00e8tres \u2192 applications \u2192 moveUP Cliquez sur \u00ab\u00a0stockage\u00a0\u00bb et s\u00e9lectionnez \u00ab\u00a0vider le cache\u00a0\u00bb et \u00ab\u00a0supprimer les donn\u00e9es\u00a0\u00bb. Ensuite, toujours dans les param\u00e8tres de moveUP, cliquez sur \u00ab\u00a0Forcer l&rsquo;arr\u00eat\u00a0\u00bb et enfin sur \u00ab\u00a0Supprimer l&rsquo;application\u00a0\u00bb. R\u00e9installez l&rsquo;application moveUP en suivant ces instructions : https:\/\/support.orthopedics.moveup.care\/knowledge-base\/installing-the-moveup-app\/<\/p>\n","protected":false},"author":36,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[66],"ht-kb-tag":[],"class_list":["post-20998","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-troubleshooting-fr"],"wpml_current_locale":"fr_FR","wpml_translations":[{"locale":"nl_NL","id":4936,"post_title":"De app verwijderen en opnieuw installeren in geval van verbindingsproblemen","href":"https:\/\/support.orthopedics.moveup.care\/nl\/de-app-verwijderen-en-opnieuw-installeren-in-geval-van-verbindingsproblemen\/"},{"locale":"en_US","id":4743,"post_title":"How to delete and reinstall the app in case of connectivity issues","href":"https:\/\/support.orthopedics.moveup.care\/how-to-delete-and-reinstall-the-app\/"}],"_links":{"self":[{"href":"https:\/\/support.orthopedics.moveup.care\/fr\/wp-json\/wp\/v2\/ht-kb\/20998","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.orthopedics.moveup.care\/fr\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/support.orthopedics.moveup.care\/fr\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/support.orthopedics.moveup.care\/fr\/wp-json\/wp\/v2\/users\/36"}],"replies":[{"embeddable":true,"href":"https:\/\/support.orthopedics.moveup.care\/fr\/wp-json\/wp\/v2\/comments?post=20998"}],"version-history":[{"count":3,"href":"https:\/\/support.orthopedics.moveup.care\/fr\/wp-json\/wp\/v2\/ht-kb\/20998\/revisions"}],"predecessor-version":[{"id":21001,"href":"https:\/\/support.orthopedics.moveup.care\/fr\/wp-json\/wp\/v2\/ht-kb\/20998\/revisions\/21001"}],"wp:attachment":[{"href":"https:\/\/support.orthopedics.moveup.care\/fr\/wp-json\/wp\/v2\/media?parent=20998"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/support.orthopedics.moveup.care\/fr\/wp-json\/wp\/v2\/ht-kb-category?post=20998"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/support.orthopedics.moveup.care\/fr\/wp-json\/wp\/v2\/ht-kb-tag?post=20998"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}